NFR Resolves 1.79 Lakh Passenger Complaints in 2024-25

Northeast Frontier Railway (NFR) resolved a record 1.79 lakh passenger complaints in 2024–25 via helpline 139 and the Rail Madad portal. This includes 4,487 cases of medical assistance. NFR’s round-the-clock war rooms ensure real-time grievance redressal, highlighting its commitment to passenger care and service improvement.